Wednesday, October 23, 2019

Can WeWork Be Rescued?

I have not read too much on this topic, so I will refrain from taking major stands. I will keep my comments to the minimum. But some outlines are obvious even if you just skim the headlines. And WeWork has been making the headlines for all the wrong reasons recently.

Is this like throwing good money after bad? Maybe not. Without this cash infusion, all of Softbank's earlier investment would have gone to zero. I think they had $30 billion into it. Which was a stupid sum to begin with. 30B is a lot to give a company.

The basic business model of WeWork was not and is not unsound. You grab larger properties in big cities, slice them up, and rent out individual desks. I can see a margin there. That can be profitable. But is this scalable? Can it see exponential growth like tech startups are expected to have? Maybe, maybe not. But it looks like WeWork ended up having some major governance issues. Bad governance on its own can kill. But sometimes if there is too much dissonance in what you say you will do, and what you perform, that can lead to governance constipation.

This cash infusion has prevented the immediate death of WeWork. But now Softbank has 40B in this venture. Can this be recouped? Fast enough? I am not sure. I don't know.

WeWork has created some great coworking spaces. I have visited many of them. In fact, I have seen the company from its infancy. I have been impressed. It has grown right before my eyes. Too bad the insides have been less remarkable. I hope WeWork sticks around. But I feel sorry for Masa Son. This 40B is going to be too much of a drag on his 100B Vision Fund. Now there is tremendous pressure on the other 60B to perform. This 40B will not give him 10X, which is considered excellent by VCs. And this might still go to zero. So that is a lot of pressure.

There is plenty of early-stage action. There is more early-stage tech startup action now on the planet (and I mean the planet, not Silicon Valley, or New York) than ever before. So I am not going to argue 100B is too big a size for a VC fund. But Masa did not go into WeWork's early stage. He went in when WeWork was grabbing all the headlines.

There are plenty of Yahoos and Alibabas on the cutting edges of technology today. Too bad Masa was caught sleeping on the wheels. We just saw a very expensive firing of a CEO.


WeWork: Blitzscaling or Blitzflailing? Prominent news organizations, ranging from The Economist to Wired (multiple times), have been describing WeWork as an example of blitzscaling. ....... We argued extensively in our book, Blitzscaling, that these strategies and tactics describe why Silicon Valley Bay Area – which has a population of less than 4 million – generates such a massively disproportionate number of global technology companies. ......... If you add together Apple, Alphabet, eBay, Facebook*, Lyft, Palo Alto Networks*, PayPal, Salesforce, ServiceNow*, Twitter, Uber, and Workday*, these twelve companies alone have a market capitalization of $3 Trillion, a little bit more than the annual GDP of the United Kingdom in 2018. ..........

blitzscaling is prioritizing speed over efficiency in the face of uncertainty

........ Blitzscaling does call for prioritizing speed over profits ....... The purpose of blitzscaling is to achieve enduring market leadership in what we call Glengarry Glen Ross markets. A Glengarry Glen Ross market is a winner-take-most market that occurs when being the first player to reach critical scale brings lasting competitive advantage. The term comes from the classic movie about a sales contest where “First prize is a Cadillac, second prize is a set of steak knives, and third prize is, ‘You’re fired.’” ......... Once achieved, leadership in a Glengarry Glen Ross market can provide decades of substantially profitable operations, repaying and justifying the costs incurred in blitzscaling. ......... In Blitzscaling, we lay out the four key growth factors that enable a company to successfully blitzscale, as well as the two key growth limiters that can make the strategy a poor choice. ........ It doesn’t make sense to expend massive resources to win a small market. ..... A good product with great distribution is more likely to win a Glengarry Glen Ross market than a great product with poor distribution. ........ The purpose of blitzscaling is to win the market so that the company can generate massive profits for years or even decades. (Consider Amazon’s evolution from a low-margin retailer to a high-margin marketplace and cloud computing leader.)....... Network Effects (or other competitive moats) ... This is the key growth factor that defines a Glengarry Glen Ross market. Without this growth factor, it’s hard to financially justify the high cost of blitzscaling. ........ two key growth limiters: ... Product/Market fit doesn’t guarantee long-term success, but a lack of Product/Market fit does guarantee long-term failure. ..... Designing a scalable economic model isn’t enough if the company can’t scale up operations to meet demand. This applies to both the infrastructure and the organization. ........ WeWork business model .. in the first half of 2019, the company had revenues of $1.5 billion and expenses of $2.9 billion. ....... Apple’s gross margin is 38%, and Alphabet’s 56%. ..... WeWork with gross margins of just 3% ...... Unlike software, where you can sell as many copies as the customers want, you can’t rent the same square foot of space to more than one tenant. ........ in the end, WeWork’s business model doesn’t provide any lock-in. WeWork tenants can easily move, and many of its co-working members don’t even need a cardboard box to clean out their dedicated desks. ...... it’s not clear that there is a “Cadillac/steak knives/you’re fired” market dynamic at work. ......... WeWork’s occupancy rate of 80% compares favorably to IWG’s 72%. This suggests that customers like the WeWork product. ....... WeWork offers American Express Platinum customers an entire year of WeWork access for free—a $2,700 value that comes bundled with a credit card with a $450 annual fee. Offers like this can boost occupancy but hurt gross margins. Subsidies only make sense in blitzscaling if they are a temporary measure that allows you to achieve market leadership and establish a profitable and sustainable business on the other side of those subsidies. ............. Alphabet invented AdWords several years after launching; Amazon invented AWS more than a decade after going public. ........

While WeWork’s business model checks the boxes on big market, effective distribution, and Product/Market fit, the poor gross margins (with no clear path to significant improvement), operational scalability challenges, and most importantly, lack of network effects and lock-in, indicate that this is not a Glengarry Glen Ross market where you can build enduring and profitable market leadership. Thus, the choice of blitzscaling is likely a dangerous rather than intelligent risk.

............ Hotel companies like Marriott and Hilton have pursued an “asset-light” strategy where they manage the hotels that carry their brand, rather than owning the actual bricks and mortar. Airbnb is completely asset-less, acting as a two-sided marketplace to bring together hosts and guests. ........ we explain why blitzscalers should never take risks that endanger their customers or pose a significant risk to the fabric of society ....... ethical or integrity risks like the self-dealing behavior that reportedly took place under the watch of WeWork’s founder and former CEO, Adam Neumann. ........ the value WeWork created doesn’t appear to exceed the amount of capital expended to build it. ........

Without major changes to its business model, WeWork’s efforts at blitzscaling seem likely to turn into blitzflailing.



SoftBank to Take Majority Stake in WeWork as Adam Neumann Gets Big Payout The deal reportedly calls for WeWork co-founder Adam Neumann to receive nearly $1.7 billion and surrender his posts as chairman and a director. ...... WeWork chose a rescue proposal from SoftBank over a competitive offer from JPMorgan Chase (JPM), although one source familiar with the situation told Barron’s that JPMorgan never made a serious alternative.

WeWork’s IPO Nightmare a morass of ethical, legal and financial lapses was revealed, to which the investor public's appetite for WeWork sharply waned. ....... WeWork, founded in 2010 by Adam Neumann and Miguel McKelvey ....... The company has over 12,000 employees and manages over 600 properties and operations in over 120 cities worldwide. WeWork is said to manage 46.43 million square feet of property. ...... WeWork scouts buildings and transforms them which it has done for Facebook, Microsoft, HSBC, and Deloitte. ........ “[WeWork] happens to need buildings just like Uber happens to need cars, just like Airbnb happens to need apartments.” (Neumann, A., 2014). ....... The Company also has $47.2billion of location lease liabilities, making it one of the top-3 renting companies in the world ...... “what makes WeWork worth more, the company seems to be saying, is that it’s a tech company — meaning its innovation and flexibility make it better than a regular real estate company” ....... About 40% of WeWork memberships came from companies with 500 or more employees in the second quarter of 2019 ........ Through its $100 billion Softbank Vision Fund (“Vision Fund”), Softbank has invested c.$10.65 billion in WeWork, making it the second-largest shareholder (c.29% ownership), after the combined holdings of the founders. ........ Behind the scenes, it was rumored that Softbank was aggressively pushing for the now ill-fated valuation amount of $47 billion; a significant multiplier in the value of its existing shares if they decided to take the option of reducing their shareholding and ‘cut & run’ from a ‘financially risky’ company ......... Adam Neumann bought real-estate property and leased it back to the Company, the founders owned the trademark on the name “We” ..... these actions essentially constitute ‘double-dipping’ ....... While Neumann received benefits of his role as the Company CEO, he could also receive millions of dollars in secondary income through rent and licensing fees. Even though this might not have raised any legal red-flags, it was certainly ethically questionable, because these actions caused a conflict of interest on the part of the CEO. ........ Ahead of its planned IPO, Neumann liquidated $700 million of his holdings in the Company; a legally acceptable transaction, but ethically questionable; such moves, particularly by senior management members, as showing a lack of confidence in the company. These actions (which could have completely been avoidable), which were never explained, also dampened investor appetite in the Company .......

Nepotism within the Company was rife, where family and friends were granted senior roles, many of which they were not qualified for.

‘The company disclosed two connections in the IPO prospectus: One was Adam’s brother-in-law, who ran the company gym. It also said an immediate family member was paid to host eight live events for the company. ......... The chief product officer was Rebekah’s brother-in-law; the longtime head of real estate was Rebekah’s cousin; and for years, the company’s mega summer retreats were hosted at a venue in upstate New York owned by the cousin’s parents, further evidence of self-dealing. .......

Running high personal expenses, masked as business costs; the Company purchased a $60 million G650 Gulfstream private jet

, and spent even more on upgrades, purchases of chauffeured driven luxury cars, and hosting of lavish parties. .......... Its complex ‘choose-your-adventure’ corporate structure; it makes for such a legal-headache ....... All this was a little too late, as research analysts and social commentators had published their ‘hold’ recommendations and scathing reviews of the Company, respectively. ...... “there appears to be no scale effects, as losses have kept pace with revenue growth. There is little pricing power, as they are still a mole on the elephant of commercial real estate.”


WeWTF In frothy markets, it's easy to enter into a consensual hallucination, with investors and markets, that you’re creating value. And it’s easy to wallpaper over the shortcomings of the business with a bull market's halcyon: cheap capital. WeWork has brought new meaning to the word wallpaper. . ....... WeWork's prospectus has a dedication (no joke): "We dedicate this to the power of We — greater than any one of us, but inside each of us." Pretty sure Jim Jones had t-shirts printed up with this inspiring missive. Speaking of idolatry, "Adam" (as in Neumann) is mentioned 169 times, vs. an average of 25 mentions for founder/CEOs in other unicorn prospectuses. ......... We's mission is "to elevate the world's consciousness." ......... We isn't a real estate firm renting desks, it's a Space as a Service (SAAS) firm. I know, use the word "technology" over and over, despite having little R&D and computers and stuff, and voilĂ  … we're Salesforce. ........ Today I froze water and used this technology to reconfigure the environment encapsulating my Zacapa and Coke. So, I'm Bill Gates. ........ We has begun reporting "Community-based EBITDA," profitability before the BITDA, but is also taking out expenses, including real-estate, that comprise the bulk of cost required to deliver the service. A more honest description of the metric would be "EBEE, Earnings Before Everything Else." ........ As someone who follows stocks and goes on TV to pretend I have any idea which direction a given stock is going, I'd like to suggest a few metrics to provide insight into We: .......... Adam Neumann has sold $700 million in stock. .. This is 700 million red flags that spell words on the field of a football field at halftime: "Get me the hell out of this stock, but YOU should buy some." ............. Adam has several family members working in the business who make “less than $200,000." ...... The corporate governance structure of WeWTF makes Chinese firms look American, pre–big tech. ...... The related party section of this prospectus reads like the Trump administration. Adam owns 10 buildings, several that he leased to WeWTF at a handsome profit. Adam also owned the rights to the "We" trademark, which the firm decided they must own and paid the founder/CEO $5.9 million for the rights. The rights to a name nearly identical to the name of the firm where he’s the founder/CEO and largest shareholder. ........ WeWTF has $47 billion in long-term obligations (leases) and will do $3 billion in revenue this year. What could go wrong? ........ There are other businesses like this (real estate, Hertz), and they are good businesses. Businesses that trade at, I don't know, 0.5 to 2x revenues. ....... But is this firm, trading at 26x revenues, superior to Amazon, which trades at 4x revenues? There appears to be no scale effects, as losses have kept pace with revenue growth. There is little pricing power, as they are still a mole on the elephant of commercial real estate. There is no defensible IP, no technology, no regulatory moats, no network effects, and no flywheel effect (the ancillary businesses are stupid, just stupid). ............ The last round $47 billion "valuation" is an illusion. SoftBank invested at this valuation with a "pref," meaning their money is the first money out, limiting the downside. The suckers, idiots, CNBC viewers, great Americans, and people trying to feel young again who buy on the first trade — or after — don’t have this downside protection. Similar to the DJIA, last-round private valuations are harmful metrics that create the illusion of prosperity. The bankers (JPM and Goldman) stand to register $122 million in fees flinging feces at retail investors visiting the unicorn zoo. Any equity analyst who endorses this stock above a $10 billion valuation is lying, stupid, or both. ............. Adam's wife is Gwyneth Paltrow's cousin






Musings on Corporate Governance for Venture-Backed Companies From my perspective of reading the news, we’ve seen a breakdown in governance for several fast-growing technology companies. Take Ofo as an example, once the leading bike-sharing company in China. The company went from a $3 billion valuation to the brink of bankruptcy in less than a year in 2018. Part of the fault falls on poor corporate governance structure. According to a Tech In Asia titled, “Ofo and the dangers of investment capital,” several common and preferred board members all held veto rights, which was a barrier in strategic decisions. There was an opportunity to merge Ofo with its key competitor Mobike that most board members supported but was voted down by a single board member.




Sunday, October 20, 2019

Construction Innovation

The car factory of 2019 looks nothing like the car factory of 1919, whereas the construction site has hardly changed during that time.










Remote Work Is Not Either Or

The downside of remote work

It is not to be or not to be. It is how. It is a raging debate.

Kind of like the workspace debate itself. Getting rid of cubicles in favor of open floor office spaces became trendy. Then someone realized me time is also important. There are times when you just need to be by yourself to focus, to be creative. So space is not either or either. You have to be alone. You have to hold small team meetings. The open floor plan is great. But it is not great round the clock.

Remote is like that. Remote has to be an option. Just like flexible schedules.

And remote is a skill not a button you press. You send your team remote and all problems solved? Hardly. You have to work at it. And all the other challenges of work still stay. Remote is just an arrangement.

Communication is great. Being able to reach out to anyone on the team is great. But always-on is a drag. Always-on prevents people from doing their best work. There are times when you just have to unplug. Even while at work.

Remote definitely has to be an option. The best person for a particular job at the price point you can afford might not be in your town, or near you, or even in the same country. Remote can be great. On the other hand, if you don't know or learn how to manage, it can be a disaster. It can get incredibly frustrating.

Even if you are under the same roof, if everyone spends big chunks of their days staring at their computer screens, as knowledge workers are likely to, is that not remote? Are they not better off doing it in environments of their choice?

Communication is best spread out. Email works best when it works best. Instant messaging has its place. Some things are best taken over to voice chat, one on one or a conference call. But that voice chat might appreciate an email backup.

And there is no avoiding the in-person. I believe the Wordpress team is 100% remote. But they make a point to meet in person once a year. Depending on feasibility, that could be once a month, or once a week even. You could have remote workers in the same city who drop by the office one or two days a week. You could have someone 10 time zones away who you can not hope to meet. But you have three people in that same country, maybe they should meet in person when they can.

Remote is an option. It is a good option. It can be an excellent option. But leading a remote team requires certain skills. I am for asking. Ask a potential team member what they think. Ask what kind of work arrangement they might like. Some people just need to show up at the office. They don't know any other way to get work done. That is why people rent desks at co-working spaces, don't they?

We are all knowledge workers. If Microsoft, a trillion-dollar company, considers itself primarily a remote team, who are you?



Remote Work: To Do Or Not To Do? (Preethi's Take)
Anywhere Competes With Silicon Valley, Bangalore, Beijing And London



How remote working can increase stress and reduce well-being 70% of professionals work remotely at least one day a week, while 53% work remotely for at least half of the week. Some multinationals have their entire staff working remotely, with no fixed office presence at all, which can result in having employees situated all over the world........ Nearly 70% of millennials would be more likely to choose an employer who offered remote working ....... Employees value the flexibility it gives them, particularly if they have childcare commitments. People also appreciate escaping long commutes and avoiding office distractions. ....... growing concerns that people’s mental health and well-being can take a hit when working remotely ...... In the UK, businesses lose £100m every year due to workplace stress, depression and anxiety. Research shows that being “always on” and accessible by technology while working remotely leads to the blurring of work and non-work boundaries, particularly if you work from home. A 2017 United Nations report found that 41% of remote workers reported high stress levels, compared to just 25% of office workers. ........ 52% who worked from home at least some of the time were more likely to feel left out and mistreated, as well as unable to deal with conflict between themselves and colleagues. ........ Navigating sensitive territory in a virtual team is an essential skill. If we’re not careful, issues can fester. Emails can be misinterpreted as being rude or too direct. And, with no visible body language it is tricky to convey our true meanings. ........ In a virtual environment there is a tendency to focus too much on tasks and too little on relationships. .......... With more emphasis on deadlines and routine information, virtual workers can feel treated as a cog in a machine, rather than an essential part of the team. Such a leadership approach can worsen the sense of isolation that naturally comes with working remotely and can contribute to virtual workplace stress. ........ Interviewees said a lack of feedback from line managers and senior colleagues gave them no benchmark to judge progress, which led to increased feelings of anxiety and a concern as to whether they were “up to standard”. ....... stress can be productive up to a point and then it results in reduced productivity. ....... colleagues who spend just 15 minutes socialising and sharing their feelings of stress had a 20% increase in performance. ..............

Employers need to put the right structures in place such as scheduled video calls and regular team-building meetups to build rapport.

Bosses need to lead by example and create a culture where those outside the office feel valued......... But it cuts both ways. Everyone needs to think about what makes them productive, happy and successful in everyday life, and try to replicate this in a remote setting – whether this ranges from taking a walk at lunch time, going to the gym, ringing a friend or reading your favourite book....... If the future of work is heading towards more virtual working, then it is not something we can avoid. Instead we should implement ways of managing the stress associated with it, while enjoying the benefits.


Blue light isn’t the main source of eye fatigue and sleep loss – it’s your computer