I wrote to his official Kayak email address, and he wrote back. He might have copied and posted the body of the email, but he needed to have typed my name. I don't know if you know but Kayak's focus on customer service is legendary. They keep this old school big red phone in the office. Every time a customer calls, they pick and talk. The Kayak engineers themselves reply to every email every customer ever sends them. I just got my first hand experience of that legendary customer service.
Kayak, Paul English, Africa, Free Wireless Internet
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