Data Rich Customer Service

Image via CrunchBase

Image via CrunchBase

Businesses collect so much data on individual customers and individual transactions. Social media is becoming so very pervasive. Your social media profile is portable. Soon enough you could take it to Amazon.com and all sorts of vendors big and small.

Just like your Facebook experience is different from mine, your shopping experience at a site ought to be unique to you, unique and rich.

Chris Brogan sounds rather futuristic in his latest blog post.

First One to This Standard Wins Make your website all about me.

From The Netizen BlogRoll

• First One to This Standard Wins Make your website all about me.
  
• Wiring a City and the Internet of Place how come there’s no simple news feed for a city? Why can’t we not see immediately (or even with an hour delay) all the various goings on within our city? It’s not like the information isn’t captured..... the bus tells me it’s coming
  
• Dunkin Run- Coffee Lovers Are Served
• You Still Need a Frame they build a following on Twitter, but do nothing to reach out to them via email marketing.
  
• I Still Rather Like Blogging
  

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